Q: What is the relationship between Showa Denko America and Shodex?
A: Showa Denko America, Inc. is a 100% subsidiary of Showa Denko K.K. which is headquartered in Tokyo Japan. Showa Denko K.K. is the owner of the Shodex trademark and sole manufacturer of Shodex products in the world. Showa Denko America provides sales and technical service for a wide variety of products produced by the parent company, including Shodex brand products.

Q: Who should I contact if I have a technical question?
A: Please send any technical questions to support@shodex.net, our technical team will contact you as soon as possible.

Q: I am experiencing problems with one of your products, what should I do?
A: Please contact us at support@shodex.net and provide the following information:
1) Nature of the problem
2) Serial number and gel lot number of defective product
3) Date of purchase and name of distributor
For general troubleshooting information please check http://www.shodex.com/english/dd.html

Q: How can I get a quote or place an order for a product?
A: The best way is to contact us at sales@shodex.net

Q: How about academic pricing?
A: We apply a special discount for academic users. This will be factored into your quote.

Q: Which methods of payment do you accept?
A: We accept checks, wire transfers, PayPal, and Visa, MasterCard, American Express, or Discover credit cards.

Q: Which shipment methods do you offer?
A: We typically ship via FedEx. Our quotes include 2-day delivery to your lab.

Q: How long does it take for me to get my order?
A: We keep a large inventory of columns at our New York location, so we can ship out most orders within one business day. If we do not have the product in stock, it will take an additional 5 to 7 business days to import it from Japan.